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Mike Phillips - Washington... University

Mr. Phillips Goes To Washington (state university)

Mr. Phillips, a.k.a. Mike, shared his thoughts on writing effective cover letters and resumes with students at Washington State University in Vancouver and, now, you.

Last month I traveled to the beautiful campus at Washington State University in Vancouver where I was a guest lecturer for a technical and professional writing class taught by professor Craig Buchner.  I spoke about writing effective cover letters and resumes for job applicants.

Although I somehow managed to talk for an hour and fifteen minutes, the essence of my presentation can be distilled into two simple points:

1. Know your audience.

2. Check for spelling and grammatical errors.

This may appear to be non-information, but believe me, if you’re out applying for jobs right now, many among your competition are sending the same generic resume and cover letter to all prospective employers without regard for the company or position they are applying for. If you are guilty of such things, this blog is for you.

 

How does this look in practice?

Writing better resumes and cover letters

Now, I have enough empathy to recognize that applicants resort to these tactics in an effort to cover the most ground possible while expending the least amount of personal energy. Unfortunately, this is a flawed tactic, mostly because the people getting hired aren’t using this tactic. As a golden rule, you always want to personalize your writing to the specific job and company you’re applying to.

At AM:PM PR we’ve seen cover letters that begin with “Dear to whom it may concern” – kind of a mashup between two boringly generic introductions. People will sometimes do this when they can’t find the appropriate hiring manager. But you can get around this problem using Google to find the correct contact. Or if it’s a small company, identify someone that appears to be senior-level that you feel you might have rapport with due to common interests or experiences.  Personalize your outreach, but don’t be too cheesy (or stalker-like).

In other cases we’ve seen people gloating about their attention to detail in the same paragraph as a major typo. We’ve received long-winded cover letters that read like novellas, yet have no direct application to any position we’d ever have at our business.

You're hired!Another writing tip is to include some information in your cover letter to acknowledge that you’re familiar with the company and position that you’re applying for. Spend some time with the prospective employer’s website, read some recent news coverage. Use what you learn and insert it into the cover letter to foreshadow how your resume will be directly applicable to the position you’re applying for, and demonstrate some enthusiasm.

Finally, tweak your resume so that your past experience is relevant to the position you’re applying for. If your previous experience is baggage handling and you’re applying for a writing position, you may need to get creative. But don’t get so creative as to lose credibility.

 

A Final Word

am:pm pr tips

First impressions are important, and even seemingly inconsequential typos can make for a dour first impression among potential employers. You can’t underestimate the importance of good writing, punctuation and grammar. If these are areas where you lack expertise, it may be worthwhile to call in an expert to help you.

You can avoid all the aforementioned problems if you customize your resume and double-check your work before submitting. Two seemingly simple ideas, but woefully lacking from a surprising amount of job queries and applications.

For more, here’s a handy WikiHow entry titled, “How to Write an Email Asking for an Internship.” 

 

For future insights and ideas from AM:PM PR, like us on Facebook.

Is your news newsworthy?

How to Successfully Pitch Media

 

Media pitch tips from a veteran-TV reporter

 

KGW's Pat Dooris spoke to am:pm PR's Speakeasy

KGW’s Pat Dooris spoke at AM:PM PR’s Speakeasy about what to expect if you have a story to pitch. These were his tips.

 

Only Pitch What’s Current.

“I don’t care about something happening in August when it’s February,” Pat says. “I need to fill a news hole today and tomorrow. Much farther out and it better be really good.”

Be Available Now.

“If you pitch me and I bite, you’d better be ready to go in 30 minutes,” Pat warns.  “I’m not kidding. You have a short shelf life. If I can’t lock you in with that time amount I’m moving on to the next potential source or story. I have no time to waste and no option for no story tonight.”

Offer Compelling Humans.

“Every story needs real people that are affected by the issue we’re talking about. Whether it’s sewers or acupuncture or taxes or a mission to Mars, we need real people that will talk with us for our story – and yes, that means on camera!”

Make the Humans Available!

“I once had someone pitch me a ‘C’ level story. But on this particular day we were short of story ideas so a ‘C’ looked like an ‘A.’ I called back quickly, but they didn’t have anyone…not ANYONE who would go on camera,” Pat shared. “Not only did we dump that story and move to the next – I was pissed and never took another pitch from that person.”

 

 

Be available for interviews when you are pitching a story.

 

What Gets Through

  • The number of people affected – Is it significant?
  • New news – Is this the first we’ve heard about it?
  • Stories with people willing to talk openly.
  • Good visuals i.e. video, compelling photos, infographics.
  • Compelling sounds.
  • Media trained experts.
  • The “What’s In It For Me?” (WIIFM) translation.
  • Something that runs counter to prevailing conceptions.
  • Something that reveals truth about ourselves.
  • Stories that involve emotion.
  • Stories that involve animals.

 

The 5 Biggest Influences.

    1. Emotion
    2. Number of people affected
    3. Visuals
    4. Sources available to go on camera
    5. Good talkers

 

About Pat Dooris

Pat Dooris has worked in TV News for 29 years. He’s interviewed more than 29,000 people and done at least 17,000 live shots. He’s won awards including two Northwest Emmys along with awards from the Oregon Association of Broadcasters and even a National UPI award. Yep, United Press International. He’s been reporting that long. Pat is a reporter at KGW TV and a media coach who trains people and companies on how to respond to the press. Rather than ducking the media, he believes people and companies should embrace the chance to tell their story in powerful ways. Find out more about his services at PatDoorisMedia.com

 

am:pm pr tips

Editor’s Note: While Pat’s tips are focused on pitching TV media, much of his advice works well for pitching any kind of media. So be wise, think ahead, and put yourself in the reporter’s shoes.

Make an impression.

Catch attention and have a ridiculously good time

 

TEDx speaker, artist and corporate coach, Gary Hirsch, at AM:PM PR’s Speakeasy on involving your audience in what you do and make 

As an artist, illustrator, improviser, and co-founder of On Your Feet (OYF), Gary Hirsch, collides improv with business to help companies relate, create and collaborate – all while having a ridiculously good time.

For the past 16 years Gary Hirsch has worked with some of the world’s most innovative organizations exploring how improv impacts communication, leadership, idea generation, brand building, organizational development, and collaboration. OYF’s global clients include Intel, Disney, Nike, Apple, P&G, Daimler, The British Ministry of Defense, a small band of Northern Californian Buddhist monks (really) and many more.

He talked about his work and the inspiration behind it at a very popular TEDx talk last April.

The OYF network includes improvisers, filmmakers, anthropologists, advertising, marketing and research folks, and the former snow cone king of Portland, Oregon. Core beliefs listed on the website include:

  • You can only get so far sitting down.
  • Learning is often emotional and experiential before it is intellectual.
  • You shouldn’t have to pay extra for the emergency-exit row.
  • More heads are better than one (under the right conditions).
  • Actions speak louder than mission statements.
  • Giant Post-It sticky-backed notes are the greatest invention in world.

 

Artist Gary Hirsch behind a small unit of his Bot Joy army. Each Bot is individually painted and numbered and programmed with special abilities that include bringing you joy, making you feel loved, calming you down, giving you energy, taking the blame, inspiring you and saying “yes” whenever you need to hear it.

 

Gary has created his own pet project and creative outlet – Bot Joy. What started as hand painted bots on the backs of dominos to inspire his clients at Pixar and others has grown to an army of more than 23,000 little robots and several bots as big as the side of a building inspiring bravery of patients at children’s hospitals, cities that need encouragement and beneficiaries of gifts from friends or family who want to offer support in a lasting way.

OPB’s Oregon Art Beat featured Gary’s work when they joined him at Randall Children’s Hospital last year and his work has been exhibited at The Cleveland Museum of Art, The Museum of Contemporary Art in Chicago, and in galleries in Portland, Seattle and Las Vegas.

His Bot Joy project has inspired others to “steal his idea”, with hundreds of students and artists making their own bots around the world.

Bots are multiplying and taking over the world to spread joy.

 

Ryan Block’s cringe-worthy recording of his call with a Comcast customer service representative had been played almost times

Comcast’s Teachable Moment in Customer Service

Today’s customer service extends far beyond just the one-to-one relationship businesses have with their customers.

 
20+ years ago when I was being trained for a retail job at the mall (Sock Wear Consultant at Boston Socks) we were warned that happy customers will tell three friends but angry customers will tell dozens. Now angry customers can tell hundreds or thousands with a few key strokes. When combined with entertaining or aggravating images, videos or recordings, those complaints can go viral because they resonate with a common experience.

We experienced our own frustrations with Comcast when we opened our first AM:PM PR office in 2010. We couldn’t get anyone to talk with us at Comcast until we posted about our experience on Twitter. We got a call the same day and our issue was resolved by the following week.

Comcast appeared to handle this recent public customer service embarrassment well by:
  1. Taking responsibility;
  2. Apologizing; and
  3. Taking steps to get it fixed.

"We are very embarrassed... The way in which our representative communicated with him is unacceptable." - Comcast

Time will tell how far Comcast will go to actually fix the problem. Pay policies at Comcast are coming to light that show the incensed employee on the recording is likely one of many and a symptom of a much larger customer service issue at Comcast. No one is surprised.

am:pm pr tips

Comcast’s teachable moment demonstrates that brand damage can be substantial from one small incident involving a single employee in a large organization. Every customer interaction is an opportunity and a vulnerability. Customers want attention, honesty and efficiency. As long as you abide by those guiding principles, your reputation is protected.

Comcast and every business with customer service should assume every customer has thousands of social media connections and any interaction is being recorded. Today’s customers have the power and are enacting change – even in monolithic organizations. I like this trend. I know I’m inspired to hit “record” more often. I wish I thought to when going back and forth with a relentless car salesman last week…

AM and PM discussing Comcast's damaged reputation

AM:PM PR Chiming in on KGW-TV’s Comcast Story

 

After a cringe-worthy customer service call with Comcast went viral on the interwebs, KGW-TV asked AM:PM PR to talk about what it could mean for all businesses with customer service. AM:PM co-founder Allison McCormick spoke with Channel 8’s Joe Smith about the power of today’s customers and how businesses should be thinking about every customer touchpoint.

 

Offer content that interests your audience and take the steps to optimize it.

SEO Tips From a Portland PR Firm

 

Have a strategy and offer content with value to your audience

If you have a business or a brand, you must have a strong online presence. Public relations agencies are no different. Every business wants to stand out and show up on the first page of searches.

Businesses and brands face ever increasing competition to be noticed. With more than 1 billion active websites, consistent attention to Search engine optimization, or SEO, is key to raising visibility.

From 1 website in 1991 to 1 billion in 2014

SEO is the process of affecting the rank of a website in a search engine’s “natural” or un-paid search results. The earlier and more frequently a site appears in search results list, the more visitors it will receive.

Basically, SEO encourages keyword use to increase traffic based on what people search for. However, there is a drawback. Focusing on keywords can stifle creativity.

At AM:PM PR, we write about what we’d want to read. We want what we write to be interesting, authentic, and worth our reader’s time. It’s always a bonus if we write something others find worth sharing.

It’s a complicated balancing act. How do you safely walk the tightrope between entertaining readers and attracting potential new clients with strategic keywords planted throughout the copy?

 

SEO can help your business

SEO Tips

  1. Be Subtle – While keywords are important to search, don’t litter your posts with them. In this post all focus keywords are in bold. Words and phrases like “public relations,” “search engine optimization,” and “SEO Tips” are all terms that could bring people to our site.
  2. Be Creative – Sensibility with keywords can attract visitors, but creative, useful content is what keeps them coming back. Try writing your post first without worrying about keywords and then add them where they make sense. While headlines should contain focus keywords, you also need to grab attention with them.
  3. Be Mindful – Think like the reader you want to have. What do you want your audiences to think about you? What do you want to portray? Being mindful of how copy, relevant content, and keywords work together will help attract visitors and keep them coming back.
  4. Be Visual – Google likes images. Adding images and properly naming, sizing and tagged them will help your rank and make your content more attractive and memorable.

Paying more attention to SEO does take time, but it’s part of today’s cost of doing business.

PR superhero with target

Interview Tip: Identifying Your PR Superpowers

Manipulating the weather. Super speed. Telekinesis. We’ve all thought about what our superpower would be. While for many, this thought may not have crossed our minds since our pre-teen years, now is a good time to revisit the question: What would your superpower be?

A new trend on the job market is leading employers to be more creative in their interview questions. While a few years ago, the biggest trend interview question was, “what is your biggest weakness?” Now employers want to know your greatest strengths.

In the fast-paced, unpredictable field of public relations, having superpowers in your arsenal is essential to success. Knowing what they are and how to access the skills that set you apart from the rest of the team is the first step to finding your place amongst extraordinary PR professionals.

Why it’s a smart interview question:

  1. It breaks the ice. Everyone knows that interviews are nerve wracking and a more off kilter question gives applicants a chance to take a breather and go off book.
  2. It gives more insight about the candidate. This question is essentially just asking, what is your greatest strength? However, the format allows the employer to more fully assess the applicants personality by forcing them to give a more candid answer.
  3. The answer is honest. It’s easy for an interviewee to say what they think their potential employer wants to hear and interview answers can often be overly rehearsed and impersonal. Being able to answer this question honestly conveys your strengths in a more honest, and personal way.

The reason this question works is because when you honestly consider the superpower you wish you had, it tells you something about your personality. The key to success when coming up with your answer is to identify the positive attributes of your personality that power represents and how they will be advantageous to your future employer.

For example:

“My superpower would be mind reading. I’m very in tune to people’s thoughts, emotions, and needs. It allows me to predict what clients want and need from me. It also gives me the foresight to address issues before they become a problem.”

or

“My superpower would be shape shifting. I’m a very adaptable person and I’m comfortable filling many different roles. To me, change is a good thing and I’m always ready to face a new challenge head on with fresh perspective.”

am:pm pr tips
In public relations, skills like mind reading and shape shifting can be necessary. We never know what our clients are going to need, and as their communications counsel we need to be in their heads. PR professionals also wear many hats, the ability to shift into who your client needs you to be is a power highly befitting an important member of a PR team. In the new world of business, successful people are ones who can answer this question immediately and honestly. So give this seemingly silly question some serious thought and for your next job interview, prepare to break out your cape or your adamantium claws.

 

Having A Hard Time Earning Media Coverage? Take a simple stress test!

young mike phillips

hasn’t written any letters

I recall, as a kid, watching expectantly as the postman marched down the hill to dump copious amounts of letters into our mailbox. After rifling through the stack I was consistently disappointed that none were addressed to me. Whenever I expressed my dismay, my Mom retorted this unwelcome refrain: “You have to write letters to receive letters.”

I think back to this every time I hear someone befuddled with unrealistic expectations for media coverage. After more than a decade in this business I’ve come up with my own smarmy refrain: “You have to create news to receive news coverage.”

To those with great hopes of earning media coverage, and to prevent earned-media hopefuls from having their dreams crushed like an 8-year-old without a pen pal, I offer a simple stress test for newsworthiness.

The three-step test:

1.  Scrutinize: What are you doing that is actually newsworthy? Be hard on yourself.

*  Is your story or product timely?
*  Is it related to a current hot topic or trend?
*  Is it NEW?
*  Will a significant number of readers/viewers be affected by or interested in this news story?

2.  Research: Who will be most interested in your story?

*  Who is your target audience?
*  What media does your target audience consume?
*  Who do you want to cover your story? Have they covered it before? Do you know what types of news they are most interested in covering?

3.  Reality Check: Are you putting a fresh coat of paint on an old idea in a desperate attempt to fabricate a new story angle?

If you’re perplexed by any of these questions, you have some work to do. Don’t despair. Just shift your efforts, do your homework, come up with a plan and make some news.

Easy, right?

7 Tips for Landing an Out-of-State Job

 by Dustin Nelson

I’ve been no stranger to change this last year. My two biggest changes were graduating from college, and trading a small Montana town for Portland, Oregon.

Anyone who has graduated from college can probably attest to the fact that trying not to fail your last semester of college, while also navigating your first grown-up job search is no small task. Trying to move to another state for said job adds to the overwhelming sensation of tug of war over your impending future.

Luckily, in our modern age, the marvels of the internet allow us to project ourselves into a conference room hundreds or even thousands of miles away via Skype and other video conferencing software. However, there are still several factors to consider when searching for a job or internship out of state. Which is why I now bring you, 7 Tips for Landing an Out-of-State Job.

 

1.) Be Open Minded

It’s easy to get tunnel vision when thinking about the future, but don’t let it happen. It’s important to be willing to say “yes” to opportunities and career paths you may not have considered. In the modern world of communications, it’s difficult to know exactly what communications and public relations jobs entail. Trust that your job may evolve and that you may be best for something you never considered.

2.) Do Your Homework

This is essential. When communicating from far away, the company you are interested in working for needs to know how badly you want it. Research the company so that when the time comes for an interview you can answer the questions in the context of the specific work that company does. It also doesn’t hurt to take notes on potential interview questions beforehand.

3.) Show Your Personality

From first contact, through the last interview, be yourself. I know it’s a cliche, but seriously, do it. Your credentials will speak for themselves and as long as being yourself is the best, most professional version of yourself you’re going to fare much better than just trying to be what you think they want. Most professional jobs and internships require close contact with co-workers and it’s crucial that they like you as a person, not just for the work you do.

4.) Be Available

When looking for a job from afar, staying in contact is key. Companies have a lot of candidates to screen, many of which they are meeting in person. You cannot run the risk of being invisible. Check back early and often. If they send you an email, respond as quickly as humanly possible. And let’s be honest, in the age of the smart phone, there’s no excuse.

5.) Shine in a Video Interview

It’s likely that as a poor college student you won’t be able to travel for an interview. No problem! Skype to the rescue. However, the video interview presents a new set of challenges. Energy and “vibes” are very real, and they’re much easier to communicate in person. Smile and dress the way you would if the interview was in person, this helps keep you in the right mindset for the interview. Just because you don’t have to wear pants, doesn’t mean you shouldn’t. I’m not kidding, put on pants. Preferably nice ones.

6.) Bring Something New to the Table

In a professional field, most of the candidates for a job have the same qualifications. It’s important to remember that the things that make you different, the skills that may not seem to apply to this job, may actually land you the position. It’s important to find how all of your skills are applicable. For example, I have a background in journalism with a strong focus on writing and editing as well as some event planning experience. When applying for public relations positions, my writing and editing skills were what I sold. These different skills are what set me apart and landed me my job at AM:PM PR.

7.) Have Confidence

This seems like a no-brainer, but there’s a reason the term “fake it till you make it” exists. However, faking will only get you so far. The bottom line is that if you know you’re right for the job, then you are right for the job. If you know it, make sure your future employer knows it.

Come One, Come All

Join the circus as our PR intern!

~ AM:PM PR holding auditions for summer intern ~

intern cyrk PR

 

The ideal performer has:

★    An understanding of the fundamentals of public relations

★    Strong writing and communications skills

★    Familiarity with all the top social networks and review sites

★    Ability to multi-task, manage under pressure

★    The ability to think creatively

★    A desire to learn, work hard and take constructive criticism

★    The ability to self-manage and work independently or as part of a team

This is a paid internship and your responsibilities may include:

✓     Media relations – drafting press releases and conducting outreach

✓     Drafting blog posts and updating WordPress sites

✓     Social networking engagement

✓     Website analytics

✓     Attending staff and client meetings

✓     Administrative tasks

✓     Jumping through flaming hoops, juggling, clowning around

If you would like to be considered for the internship position at AM:PM PR, please email your resume to Alexis Dane by May 6, 2014.