Late Lights – a Novella in Stories

‘Late Lights’ Author Talks Adolescence, Challenges the Landscape for Writers Today

Late Lights, a novella in stories that explores the intensely difficult and complicated realities of adolescent experience, has won two Indie Book Awards. Even with awards, authors face increasing challenges getting their books in front of audiences. We asked Kara Weiss, author of ‘Late Lights’, to share insights she gained through the process.

On the inspiration behind Late Lights:

There is so little realistic literature about adolescents for adults, and I think this is a huge problem. The rift between adolescents and adults (which often results in screaming matches) stems from a lack of understanding. Adolescents are commonly cast off as melodramatic. Not being taken seriously can be torturous for youths rushing with hormones. Their brains are changing and they’re trying to figure out their identity. Many teens are dealing with very adult problems, yet lack the resources to address them.  I had my own challenges as an adolescent. When I was little my mom used to tell me: If you don’t like someone, just get to know them. Parents need to work harder to understand their children at this time.

On winning an award for her first book:

Winning the Indie for Late Lights has been one of the single most important events in my professional life. Writing is such an isolating experience, and it’s so easy to doubt yourself. Winning was validation that professionals in the industry valued my work. For a writer, that’s huge.

On promoting the book:

My publisher promised to help create a book I was proud of in content, layout, and cover art. Once the book was launched, however, most of the promotion was in my hands. They sent Late Lights out for reviews, but it was up to me to create buzz, and get the word out. Sales stalled after my book tour ended and the initial buzz died down.  Everyone seemed ready to move on, except me. I knew enough about marketing to know I hadn’t done much of it.

I did know that I needed to get people talking about my book again and that reviews were important. I also knew that social media was an important tool, but I wasn’t sure how to do it all and knew I needed help.

On the challenges she faced:

Late Lights is a collection of linked short stories. That format puts off a lot of people. It’s also a book about adolescents, but for adults. It takes extra convincing to get adult readers interested in adolescents (a problem which was part of the inspiration behind Late Lights).

Also, marketing a book is challenging because a reader is never totally sure what they are going to get. They are taking a chance when they buy a book. So many other books are being marketed and you have to, somehow, get noticed.

On what Weiss learned writing and promoting her first book:

I knew my book would be characterized as literary and that it was challenging content, so I assumed my readers would be literary types. I was so wrong. As it turns out, Late Lights has much broader audience – especially among those who feel called out by the book. I’ve heard from parents who’ve read the book that they could have been much more empathetic to some of the kids their kids went to school with.

I’ve also learned that marketing your book can’t be entirely outsourced. Authors need to work with their PR reps as a team to authentically engage fans and potential readers. I was surprised to learn how much money publishing houses put behind their books and that they rent the display tables at the entrance Barnes & Noble.

Knowing what I know now and how hard it is to compete for attention I would have started much earlier.

You can follow Kara Weiss on Twitter @troubler

Note from AM:PM PRs Mike Phillips:

Marketing a book is not easy. Authors tasked with self-promotion must solicit reviews from an ever-changing media landscape with fewer opportunities. New publishing platforms, editing technologies, and distribution from services like Amazon, Indiebound, Apple, and Barnes & Noble make it simple for anyone to self-publish a book and distribute it worldwide. The flood of new authors means more competition. A reviewer at a major daily newspaper once confided in me that he receives hundreds of books per week for potential review. How can anyone succeed in this environment?

Fortunately, where new challenges emerge there’s always new opportunities. Search engines are valuable tools to research and discover new avenues for authors to reach their target audiences. Talented authors like Weiss find that if they roll up their sleeves and get involved as content creators and thought leaders they can engage audiences more effectively . A dynamic website and and active social media presence will amplify all other efforts. The same foresight and planning applies to authors as to businesses. Kudos to Kara Weiss for her media savvy, creativity and dedication to sticking with it. 

You can follow Kara Weiss on Twitter @troubler

Ryan Block’s cringe-worthy recording of his call with a Comcast customer service representative had been played almost times

Comcast’s Teachable Moment in Customer Service

Today’s customer service extends far beyond just the one-to-one relationship businesses have with their customers.

 
20+ years ago when I was being trained for a retail job at the mall (Sock Wear Consultant at Boston Socks) we were warned that happy customers will tell three friends but angry customers will tell dozens. Now angry customers can tell hundreds or thousands with a few key strokes. When combined with entertaining or aggravating images, videos or recordings, those complaints can go viral because they resonate with a common experience.

We experienced our own frustrations with Comcast when we opened our first AM:PM PR office in 2010. We couldn’t get anyone to talk with us at Comcast until we posted about our experience on Twitter. We got a call the same day and our issue was resolved by the following week.

Comcast appeared to handle this recent public customer service embarrassment well by:
  1. Taking responsibility;
  2. Apologizing; and
  3. Taking steps to get it fixed.

"We are very embarrassed... The way in which our representative communicated with him is unacceptable." - Comcast

Time will tell how far Comcast will go to actually fix the problem. Pay policies at Comcast are coming to light that show the incensed employee on the recording is likely one of many and a symptom of a much larger customer service issue at Comcast. No one is surprised.

am:pm pr tips

Comcast’s teachable moment demonstrates that brand damage can be substantial from one small incident involving a single employee in a large organization. Every customer interaction is an opportunity and a vulnerability. Customers want attention, honesty and efficiency. As long as you abide by those guiding principles, your reputation is protected.

Comcast and every business with customer service should assume every customer has thousands of social media connections and any interaction is being recorded. Today’s customers have the power and are enacting change – even in monolithic organizations. I like this trend. I know I’m inspired to hit “record” more often. I wish I thought to when going back and forth with a relentless car salesman last week…

AM and PM discussing Comcast's damaged reputation

AM:PM PR Chiming in on KGW-TV’s Comcast Story

 

After a cringe-worthy customer service call with Comcast went viral on the interwebs, KGW-TV asked AM:PM PR to talk about what it could mean for all businesses with customer service. AM:PM co-founder Allison McCormick spoke with Channel 8’s Joe Smith about the power of today’s customers and how businesses should be thinking about every customer touchpoint.

 

Offer content that interests your audience and take the steps to optimize it.

SEO Tips From a Portland PR Firm

 

Have a strategy and offer content with value to your audience

If you have a business or a brand, you must have a strong online presence. Public relations agencies are no different. Every business wants to stand out and show up on the first page of searches.

Businesses and brands face ever increasing competition to be noticed. With more than 1 billion active websites, consistent attention to Search engine optimization, or SEO, is key to raising visibility.

From 1 website in 1991 to 1 billion in 2014

SEO is the process of affecting the rank of a website in a search engine’s “natural” or un-paid search results. The earlier and more frequently a site appears in search results list, the more visitors it will receive.

Basically, SEO encourages keyword use to increase traffic based on what people search for. However, there is a drawback. Focusing on keywords can stifle creativity.

At AM:PM PR, we write about what we’d want to read. We want what we write to be interesting, authentic, and worth our reader’s time. It’s always a bonus if we write something others find worth sharing.

It’s a complicated balancing act. How do you safely walk the tightrope between entertaining readers and attracting potential new clients with strategic keywords planted throughout the copy?

 

SEO can help your business

SEO Tips

  1. Be Subtle – While keywords are important to search, don’t litter your posts with them. In this post all focus keywords are in bold. Words and phrases like “public relations,” “search engine optimization,” and “SEO Tips” are all terms that could bring people to our site.
  2. Be Creative – Sensibility with keywords can attract visitors, but creative, useful content is what keeps them coming back. Try writing your post first without worrying about keywords and then add them where they make sense. While headlines should contain focus keywords, you also need to grab attention with them.
  3. Be Mindful – Think like the reader you want to have. What do you want your audiences to think about you? What do you want to portray? Being mindful of how copy, relevant content, and keywords work together will help attract visitors and keep them coming back.
  4. Be Visual – Google likes images. Adding images and properly naming, sizing and tagged them will help your rank and make your content more attractive and memorable.

Paying more attention to SEO does take time, but it’s part of today’s cost of doing business.

PowToon: Punch Up Your Presentations

At AM:PM we make an enthusiastic effort to discover new technologies, platforms, Apps and programs to improve communication, whether online, in the conference room or in front of live audiences. We’ve been following new trends in animation that offer more engaging ways to present information to respective target audiences, and our new favorite technology is a fun platform called, “PowToon.”

In simple terms, PowToon is a web-based service that allows you to create your own animations with pre-designed templates and characters. All you have to do is choose from the menu of actions and props, drag, drop, and scale your scenes, and shorten or lengthen each item in the animation using an easy sliding scale at the bottom of the slide. The rest of the set-up works very much like Powerpoint or Prezi.

The basic version of the program is available on www.powtoon.com and is functional, but has limited options for character styles and export options. When you are finished with your animation, the only easy export option available is Youtube. You can also copy the embedding code and convert it into a QuickTime movie. Either option allows you to easily embed the video into a presentation platform. Conveniently, if you embed your PowToon video into Prezi as a Youtube video, it will play automatically once you click to that slide.

Screen-shot-2014-07-01-at-1.40.17-PM-300x188

Besides more animation options, the other benefits to the paid version of the program is removal of the PowToon branding from the lower right corner of your video, and higher quality video available for export. However, for its more basic functions, PowToon is a user friendly program worth checking out.

Enjoy our intro video we created using PowToon and then try it for yourself. Happy animating!

Intro to PowToon

PR superhero with target

Interview Tip: Identifying Your PR Superpowers

Manipulating the weather. Super speed. Telekinesis. We’ve all thought about what our superpower would be. While for many, this thought may not have crossed our minds since our pre-teen years, now is a good time to revisit the question: What would your superpower be?

A new trend on the job market is leading employers to be more creative in their interview questions. While a few years ago, the biggest trend interview question was, “what is your biggest weakness?” Now employers want to know your greatest strengths.

In the fast-paced, unpredictable field of public relations, having superpowers in your arsenal is essential to success. Knowing what they are and how to access the skills that set you apart from the rest of the team is the first step to finding your place amongst extraordinary PR professionals.

Why it’s a smart interview question:

  1. It breaks the ice. Everyone knows that interviews are nerve wracking and a more off kilter question gives applicants a chance to take a breather and go off book.
  2. It gives more insight about the candidate. This question is essentially just asking, what is your greatest strength? However, the format allows the employer to more fully assess the applicants personality by forcing them to give a more candid answer.
  3. The answer is honest. It’s easy for an interviewee to say what they think their potential employer wants to hear and interview answers can often be overly rehearsed and impersonal. Being able to answer this question honestly conveys your strengths in a more honest, and personal way.

The reason this question works is because when you honestly consider the superpower you wish you had, it tells you something about your personality. The key to success when coming up with your answer is to identify the positive attributes of your personality that power represents and how they will be advantageous to your future employer.

For example:

“My superpower would be mind reading. I’m very in tune to people’s thoughts, emotions, and needs. It allows me to predict what clients want and need from me. It also gives me the foresight to address issues before they become a problem.”

or

“My superpower would be shape shifting. I’m a very adaptable person and I’m comfortable filling many different roles. To me, change is a good thing and I’m always ready to face a new challenge head on with fresh perspective.”

am:pm pr tips
In public relations, skills like mind reading and shape shifting can be necessary. We never know what our clients are going to need, and as their communications counsel we need to be in their heads. PR professionals also wear many hats, the ability to shift into who your client needs you to be is a power highly befitting an important member of a PR team. In the new world of business, successful people are ones who can answer this question immediately and honestly. So give this seemingly silly question some serious thought and for your next job interview, prepare to break out your cape or your adamantium claws.

 

Professional With An Edge: A Lunch Break Haircut at Rudy’s Barbershop

– by Dustin Nelson

The world of PR can be pretty busy, and so can a social life in Portland.

The combination of these two things made it difficult for me to find time for a haircut. This left me with the option of racing against the clock during my lunch break. Per the recommendation of our co-ringleader Allison McCormick, I ran up Division St. to Rudy’s Barbershop.

RudyPic5-300x183The first thing to know about Rudy’s is that it’s cool.

If you’re looking for a serene, spa-like, salon where they serve bottles of Evian and play music by Kelly Clarkson or Taylor Swift, this is the wrong place for you.

However, if you’re looking to get your hair cut in a garage with mismatched, vintage barber chairs, and an ancient Pac Man arcade game, by a group of hip, rockabilly, tattooed Southeast Portlanders then run, don’t walk to Rudy’s Barbershop 3015 SE Division St.

RudyPic2-300x300Actually, you may not have to bother with running, because these barbers are FAST. As I mentioned, I was in a bit of a hurry, so when I sat down with Sam and she got right to work with precision and speed worthy of a superhero, I was impressed. What’s even better, we had a great chat. We talked about some of the different neighborhoods in Portland, the Pride events that we did or did not attend the previous weekend, and the fact that thanks to Nicole Richie, blue hair is going to be the new lavender this year (sorry Kelly Osbourne.) Pretty impressive for the twenty minutes I was in her chair.

On top of that, she gave me one of the best haircuts I’ve had in recent memory. I always want to look professional, but I’m young and I’d like to think hip (hold your comments on that please) so I need a hairstyle that’s professional with an edge. Sam achieved these results even after I stammered a string of adjectives to semi-describe what I wanted. I guess it’s possible that mind reading may also be in her arsenal of super powers.

RudyPic4-300x300If you need to change up your look and want an all Portland experience that results in a bouffant Elvis would be jealous of, I can highly recommend Rudy’s Barbershop.

RudyPic3-300x300

P.S. their Instagram is pretty rad http://instagram.com/rudysbarbershop

And if you haven’t followed our new Instagram account yet, make a life choice and check it out http://instagram.com/ampm_pr

Papa G’s: All Organic, All Vegan, All Delicious

– by Dustin Nelson

Lunch is something we take very seriously here at AM:PM, and our neighborhood is full of some of the best food in town.

Today we took a walk up to Division Street to stop into an old favorite of Alexis’, Papa G’s Vegan Organic Deli. Regarded as “the most organic vegan” restaurant in Portland, it’s easy for an out of towner like myself to assume that may be the equivalent of chewing on grass. Happily I could not have been more wrong.

We caught up with Grant Dixon, the owner of Papa G’s who gave us some background on his small, but significant business. Papa G’s began in 1999 as an offshoot of the Daily Grind, an independent natural food store in Portland with an impressive 35 year history, and eventually transitioned to the small vegan cafe on Southeast Division.

papa gs chalkboardGrant told us about  the popularity of their tempeh reuben with scratch made sauerkraut and Thousand Island dressing and their variety of seasonal, rotating specials. For vegan newbies like myself who may be scared off by the likes of tempeh, he recommended their burrito special, which I gladly indulged in. Full of corn, beans, flavorful cilantro, and a sauce made of something I can’t pronounce, this burrito rivaled any I’ve had. And I’ve had a lot of burritos. Grant also kindly advised that a nice transition dish for my next visit would be the popular potato salad and BBQ tofu.

It was refreshing to hear Grant talk about his commitment to keeping organic, vegan options affordable, “we never want to be elitist,” he said. It was also nice to learn that he takes organic cooking so seriously that his dishes are organic down to the oil they’re cooked with.

papa gs vegan meal 1

At Papa G’s it was easy to forget about my carnivorous ways and truly enjoy one of the best lunches in a long time.

Alexis went with her old stand-by of the Epic Nocho taco salad while Mike had the garden plate which he described as “tasting like Thanksgiving.”

papa gs vegan meal 2

While we may disagree on what Thanksgiving is supposed to taste like, I’m sure it was delicious. 

I’m not considering becoming vegan anytime soon, but Papa G’s is a great place for herbivores, carnivores, and omnivores alike to dine together and set aside their dietary differences and it’s most definitely a place our team will be grazing again.

The Beer Chaser: A Tour of Pubs in Portland – Bar None!

 

Portland is the city with the most breweries and beer choices in the world, so it’s no shock that someone took it upon themselves to try them all. Luckily for us, that someone is a friend of our owner Pat McCormick’s. Don “Dirt” Williams is the man using his retirement for the good of beer drinkers everywhere. We highly recommend reading Dirt’s entertaining stories of his commitment to leaving no keg untapped on http://thebeerchaser.com/

Here are some other interesting facts about the Oregon beer industry, and Portland’s more specifically:

  • Oregon’s brewing companies employ 6,400 full and part-time employees-up 900 jobs over 2011.
  • Total economic impact from the beer industry is $2.83 billion for Oregon’s economy.
  • It’s estimated that 47% Percent of all draft beer consumed in Oregon is brewed in Oregon.
  • There are currently 54 breweries in Portland, 74 in the Portland metro area, 21 in Bend and 30 in Central Oregon and 12 in Eugene.
  • Portland currently has the most breweries per capita of any city in the world.

Portland Does an “About Face”

 

about face spread

In 2011, a new publication emerged in Portland, Oregon with a model unlike any before it. About Face Magazine brands themselves as “Portland’s Quarterly Interview Magazine.” This trendy, local publication highlights Portland’s innovators in many fields and industries such as arts, culture, music, fashion, business, design, and science.

According to About Face Creative Director and publisher David Bentley, “We’re less interested in celebrity worship than we are in learning and being inspired. Well-known Portlanders aren’t boasting or bragging. But many of us want to know more about them.”

robin lopez open shirt

Recent features from About Face have included profiles on Seth Aaron, the 2007 winner of Project Runway and season 3 winner of Project Runway: All Stars, Steve Gemmell, a local contractor who specializes in the rare practice of seismic retrofitting (an anchoring process that helps earthquake proof homes), and Johanna Ware, the owner of Smallwares on Fremont Street who took a risk in marketing her cuisine as “inauthentic Asian.”

Other magazine features have included everything from Keen Footwear, to orthopedic surgeons, to bridal fashion, and interviews with the stars of the Portland based TV series Grimm. 

about face woman          about face sam adams

The man behind the curtain, D.C. Rahe Editor In Chief of About Face will be stepping out on Thursday, June 26 to talk to us and our guests at our Speakeasy event at the AM:PM office in Southeast Portland. We look forward to introducing him and this exciting publication to a wider Portland audience.

about face DC Rahe

D.C. brings a myriad of talents to the magazine with experience in motion pictures, TV ads, print and web ads, websites, magazines, and social media campaigns. He is an excellent manager of creative team members and brings even more flavor to an already great Portland melting pot. We look forward to seeing more from About Face and can’t wait to meet their team and the local innovators who inspire them later this month.

If you’d like to join us on June 26th please RSVP